Operations Supervisor - Process Improvement & Team Leadership

PNC Financial Services Group, Inc.; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) with PNC match

Pension and stock purchase plans

Educational assistance

Job summary

PNC Financial Services Group, Inc. is seeking an Operations Supervisor for the AR Advantage Operations team based in Pittsburgh, PA.

The role operates Tue-Sat, 7:00 AM - 3:30 PM EST, and emphasizes leading an in-office team, driving workflow, and ensuring compliant, accurate processing of transactions. Candidates should bring 3+ years of related experience and the ability to coach staff, manage escalations, and participate in continuous improvement initiatives within an established risk

Qualifications

• 3+ years of related experience.
• Education: No Degree
• Certifications: No Required Certification(s)
• Licenses: No Required License(s)
• Language Assessments: No Required or Preferred Language Assessments

Responsibilities

• Oversees operations workflow and owns the execution of transactions/processes.
• Manages direct reports on the operations team.
• Manages and is responsible for achieving desired business results.
• Assists team members with escalated issues.
• May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures.
• May partner internally to resolve escalations and provide guidance.
• May interact with external customers and third parties in completing transactions or resolving escalated issues.
• Provides coaching and development to team members.
• Leads team meetings and continuous improvement sessions.
• Provides consultation and advice to service partners and customers.
• May lead improvement initiatives including reviewing existing processes, making recommendations and supporting the implementation of improvements.
• Updates standard operating procedures as appropriate.
• Participates in and may oversee projects.
• Reviews transactions and/or reports to identify exceptions, monitor quality and ensure compliance.
• Manages and is accountable for risk mitigation activities.
• Verifies completeness and accuracy of procedures.

Job description

PNC Financial Services Group, Inc. is seeking an Operations Supervisor for the AR Advantage Operations team based in Pittsburgh, PA.

The role operates Tue-Sat, 7:00 AM - 3:30 PM EST, and emphasizes leading an in-office team, driving workflow, and ensuring compliant, accurate processing of transactions. Candidates should bring 3+ years of related experience and the ability to coach staff, manage escalations, and participate in continuous improvement initiatives within an established risk