Night-Shift Operations Supervisor — Pittsburgh

PNC; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance with HSA

Dental and vision options

Life insurance

Disability protection

401(k) with PNC match

Job summary

PNC is seeking an Operations Supervisor for the AR Advantage Operations team in Pittsburgh, PA. The role involves supervising daily workflows, coaching staff, and ensuring quality and compliance across transactions.

The position requires guiding the team through escalations and process improvements while aligning with PNC's risk management framework. Based in-office, this role emphasizes strong customer-focused service, collaboration with internal partners, and supporting organizational targets.

Qualifications

• 3+ years of related experience typically required.
• No Degree required; equivalency considered.
• No certification required.

Responsibilities

• Oversees operations workflow and owns execution of transactions.
• Manages and develops team members; handles escalated issues.
• Leads coaching, meetings and continuous improvement sessions.
• Consults with service partners and customers; supports process improvements.
• Monitors transactions and risk, ensuring quality and compliance.

Skills

Accountability

Customer Solutions

Compliance

Process Improvements

Results Oriented

Risk Mitigation

SOP

Education

No Degree

Job description

PNC is seeking an Operations Supervisor for the AR Advantage Operations team in Pittsburgh, PA. The role involves supervising daily workflows, coaching staff, and ensuring quality and compliance across transactions.

The position requires guiding the team through escalations and process improvements while aligning with PNC's risk management framework. Based in-office, this role emphasizes strong customer-focused service, collaboration with internal partners, and supporting organizational targets.