Senior Operations Lead Hybrid Training & SOP

PNC; United States; Hybrid; USD 41.000 - 69.000; Vollzeit

Zusammenfassung

PNC, a leading financial services company, seeks an Operations Work Lead Sr to oversee workflows, mentor staff, and drive process improvements within the AMG Operations group. Location flexibility includes Cleveland, OH, Cincinnati, OH, or Pittsburgh, PA, with mandatory in-person weekly meetings and occasional remote work with approval.

The role emphasizes coaching, project leadership, risk mitigation, and ensuring adherence to policies and service levels while guiding complex transactions to

Qualifikationen

• University degree or equivalent experience in a relevant field.
• Ability to train and coach team members; project leadership.
• Strong problem solving and communication skills.

Aufgaben

• Oversees operations workflow and assists team with executing complex transactions/processes.
• Monitors and coordinates operations workflow and resolves escalated issues.
• Coaches team members and provides applicable training; leads meetings and improvement sessions.
• Provides consultation and advice to internal/external customers and updates SOPs.
• Reviews transactions and documents for accuracy and compliance.

Kenntnisse

Accountability

Compliance

People Management

Initiative

Process Improvement

Results Orientation

Risk Mitigation

SOP

Ausbildung

Bachelor's degree

Jobbeschreibung

PNC, a leading financial services company, seeks an Operations Work Lead Sr to oversee workflows, mentor staff, and drive process improvements within the AMG Operations group. Location flexibility includes Cleveland, OH, Cincinnati, OH, or Pittsburgh, PA, with mandatory in-person weekly meetings and occasional remote work with approval.

The role emphasizes coaching, project leadership, risk mitigation, and ensuring adherence to policies and service levels while guiding complex transactions to