Senior Operations Lead - Training & Process Improvement

PNC Financial Services Group, Inc.; Columbus (OH); Hybrid; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical coverage

401(k) match

Paid time off

Job summary

PNC Financial Services Group, Inc. is seeking an Operations Work Lead Sr within AMG Operations. The role will be based in Cleveland, OH, Cincinnati, OH, or Pittsburgh, PA and may require weekly in-person attendance at the Cleveland office.

Remote work may be possible in select locations, with some in-office requirements based on business needs. The position involves training and delegating work, leading projects, system enhancements, testing, and evolving procedures.

Qualifications

• Preferred Skills listed: Accountability, Ensure Compliance, People Management, Personal Initiative, Process Improvements, Results-Oriented, Risk Mitigation Strategies, SOP.

Responsibilities

• Oversees operations workflow and assists team with executing complex transactions/processes.
• Monitors and coordinates operations workflow and resolves escalated issues; may process/reconcile transactions of moderate to high risk and value.
• Coaches team members and provides training; leads team huddles/continuous improvement sessions; provides input on performance and development.
• Provides consultation and advice to internal/external customers; updates SOPs; participates in projects as SME.

Skills

Accountability

Ensure Compliance

People Management

Personal Initiative

Process Improvements

Results-Oriented

Risk Mitigation

SOP

Education

Bachelors

Job description

PNC Financial Services Group, Inc. is seeking an Operations Work Lead Sr within AMG Operations. The role will be based in Cleveland, OH, Cincinnati, OH, or Pittsburgh, PA and may require weekly in-person attendance at the Cleveland office.

Remote work may be possible in select locations, with some in-office requirements based on business needs. The position involves training and delegating work, leading projects, system enhancements, testing, and evolving procedures.