Senior Operations Lead: Process Excellence & Training

PNC Financial Services Group, Inc.; Cleveland (OH); Ibrido; USD 41.000 - 69.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical/Dental/Vision coverage

401(k) with PNC match

Educational assistance

Descrizione del lavoro

PNC Financial Services Group, Inc. is seeking an Operations Work Lead Sr to oversee complex transactions and coordinate daily workflow. Based in Ohio and eligible for select remote work, the role emphasizes training, coaching, and continuous improvement.

You will lead team huddles, contribute to SOP updates, and support risk management while ensuring service levels and customer focus. A Bachelor's degree is required with up to 1 year of related experience.

Competenze

• Bachelor's degree required.
• 1 year or less of professional experience or completion of a formal development program.
• In lieu of a degree, a comparable mix of education and experience may be considered.

Mansioni

• Oversees operations workflow and assists team with executing complex transactions and processes.
• Monitors and coordinates workflow; resolves escalated issues.
• May interact with external customers and third parties to complete transactions or resolve issues.

Conoscenze

Accountability

Ensure Compliance

People Management

Personal Initiative

Process Improvements

Results-Oriented

Risk Mitigation

SOP

Accuracy and Attention to Detail

Coaching Others

Effective Communications

Managing Multiple Priorities

Operational Functions

Problem Solving

Process Management

Products and Services

Standard Operating Procedures

Formazione

Bachelor's degree

Descrizione del lavoro

PNC Financial Services Group, Inc. is seeking an Operations Work Lead Sr to oversee complex transactions and coordinate daily workflow. Based in Ohio and eligible for select remote work, the role emphasizes training, coaching, and continuous improvement.

You will lead team huddles, contribute to SOP updates, and support risk management while ensuring service levels and customer focus. A Bachelor's degree is required with up to 1 year of related experience.