Senior Process Improvement Consultant - Bank Ops Automation

PNC Financial Services Group, Inc.; Pennsylvania; On-site; USD 77,000 - 130,000; Full time

Benefits offered by this job

Medical/prescription coverage

Dental and vision options

401(k) with company match

Paid holidays

Job summary

PNC Financial Services Group, Inc. is seeking a Senior Process Improvement Consultant within Retail Bank Operations to design and implement automated, AI-enabled solutions that enhance efficiency and reduce risk.

The role involves partnering with lines of business, guiding system transitions, and delivering data-driven process improvements across multiple locations in Pittsburgh, PA, as well as OOH sites. The ideal candidate has extensive experience in process improvement, analytics, and

Qualifications

• Senior-level Process Improvement experience.
• Experience driving automation and AI-enabled process optimization.
• Ability to lead cross-functional design discussions with stakeholders.

Responsibilities

• Design solutions using automation, RPA, generative AI, ML, and workflow systems to optimize processes.
• Consult with business partners to gather inputs and propose technical solutions.
• Assist in introducing new systems and support governance.
• Demonstrate knowledge of industry standards in process engineering and automation.
• Partner with cross-functional teams to align improvement initiatives with organizational goals.
• Mentor teams to build capabilities and sustain improvements.

Skills

Change Management

Corporate Governance

Data Analytics

Process Efficiencies

Process Improvements

Risk Assessments

Analytical Thinking

Consulting

Effective Communications

Flexibility and Adaptability

Influencing

Organizational Change Mgt

Organizational Savvy and Politics

Problem Solving

Project Management

Education

Bachelor's degree

Job description

PNC Financial Services Group, Inc. is seeking a Senior Process Improvement Consultant within Retail Bank Operations to design and implement automated, AI-enabled solutions that enhance efficiency and reduce risk.

The role involves partnering with lines of business, guiding system transitions, and delivering data-driven process improvements across multiple locations in Pittsburgh, PA, as well as OOH sites. The ideal candidate has extensive experience in process improvement, analytics, and