Operations Leader, Office & Client Experience

Cornerstone Caregiving; Olde West Chester (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO: 12 Days Annually

Phone Stipend

Job summary

Cornerstone Caregiving is seeking an Assistant Operating Director to lead in-office staff and oversee scheduling, administrative, and operational functions. You will share on-call duties and report to the Operating Director, ensuring alignment with company standards and quality client care.

The role requires a proven leader with experience managing teams, strong communication skills, and comfort with technology. Travel is limited and a valid driver's license is required.

Qualifications

• High school diploma or equivalent.

Responsibilities

• Manage Office Personnel: Oversee and support office managers to ensure effective performance, collaboration, and alignment with company standards.
• Liaison with Home Base: Serve as the primary point of contact for communication between the office and Home Base, including payroll notes, shift verification, and other operations updates.
• Client Management: Handle client escalations, conduct check-up calls, and complete quality visits to maintain excellent client experience and satisfaction.
• State Required Supervisory Visits: Ensure compliance with state standards as necessary.
• Shared On-call Duties: Participate in on-call rotation, responding to client, caregiver or operations needs after hours as needed.
• Backup for Client Assessments: Serve as a backup for client assessments when the Operations Director is unable to conduct the assessment.

Skills

Leadership

Sales goals

Autonomous work style

Interpersonal communication

Recruitment experience

Tech savvy

Education

High school diploma or equivalent

Associate and/or Bachelor Degree; may substitute Degree requirement with a combination of education/experience

Valid driver's license

Valid state required proof of auto insurance

Tools

Google Workspace

Job description

Cornerstone Caregiving is seeking an Assistant Operating Director to lead in-office staff and oversee scheduling, administrative, and operational functions. You will share on-call duties and report to the Operating Director, ensuring alignment with company standards and quality client care.

The role requires a proven leader with experience managing teams, strong communication skills, and comfort with technology. Travel is limited and a valid driver's license is required.