Operations Lead - Office & Client Care

Cornerstone Caregiving; Cambridge (MA); On-site; USD 56,000 - 69,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO: 12 Days Annually

Phone Stipend

Job summary

Cornerstone Caregiving in Central Boston, MA seeks an Assistant Operating Director to lead the in-office staff and oversee scheduling, administrative and operational functions. You will share on-call responsibilities with other managers and report to the Operating Director.

Ideal candidates will have strong leadership, experience managing teams, and a proven track record in customer service, human resources, and office operations.

Qualifications

• High school diploma or equivalent required.
• Associates and/or Bachelor Degree; may substitute Degree requirement with education/experience; and minimum of two years’ experience as Administrator and/or managing sales, customer service, and human resources functions within an office setting
• Valid drivers license
• Valid state required proof of auto insurance

Responsibilities

• Oversee and support office managers to ensure performance and standards.
• Liaison with Home Base for payroll notes, shift verification, and other operations updates.
• Handle client escalations, conduct check-up calls, and complete quality visits to maintain client experience and satisfaction.
• Ensure compliance with state standards as necessary.
• Participate in on-call rotation, after-hours as needed.
• Serve as a backup for client assessments when the Operations Director is unavailable.

Skills

Team leadership

Sales & business development

Autonomy

Tech-savvy

Entrepreneurial mindset

Hiring & recruitment

Interpersonal skills

Google Workspace

Education

High school diploma or equivalent

Associates or Bachelor degree

Job description

Cornerstone Caregiving in Central Boston, MA seeks an Assistant Operating Director to lead the in-office staff and oversee scheduling, administrative and operational functions. You will share on-call responsibilities with other managers and report to the Operating Director.

Ideal candidates will have strong leadership, experience managing teams, and a proven track record in customer service, human resources, and office operations.