Operations Lead, Office & Client Care

Cornerstone Caregiving; Bangor (ME); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO: 12 Days Annually

Phone Stipend

Job summary

Cornerstone Caregiving is seeking an Assistant Operating Director to lead in-office staff and manage scheduling, administrative and operational functions. You will share on-call duties and act as a key liaison between the office and Home Base.

The role emphasizes strong leadership, client-focused service, and the ability to drive improvements in a fast-paced home-care environment where you mentor staff and uphold company standards.

Qualifications

• High school diploma or equivalent.
• Associates or Bachelor Degree; may substitute Degree with education/experience; two years’ admin/management experience.
• Valid driver's license and auto insurance where required.

Responsibilities

• Develop and lead in-office staff, overseeing scheduling, administrative and operational functions.
• Share on-call responsibilities with other managers.
• Oversee office personnel and ensure performance aligns with company standards.
• Liaise with Home Base for payroll notes, shift verification and updates.
• Handle client escalations, conduct check-up calls and quality visits.
• Ensure compliance with state-required supervisory visits and other duties as assigned.

Skills

Leadership

Sales goals

Autonomy

Technology savvy

Entrepreneurial mindset

Recruitment

Interpersonal skills

Google Workspace

Education

Associates or Bachelor's degree

Two years’ admin/management/sales/customer service/HR experience

Job description

Cornerstone Caregiving is seeking an Assistant Operating Director to lead in-office staff and manage scheduling, administrative and operational functions. You will share on-call duties and act as a key liaison between the office and Home Base.

The role emphasizes strong leadership, client-focused service, and the ability to drive improvements in a fast-paced home-care environment where you mentor staff and uphold company standards.