Operations Lead: Office & Client Care

Cornerstone Caregiving; Ogden (UT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO: 12 Days Annually

Phone Stipend

Job summary

Cornerstone Caregiving is Hiring an Assistant Operating Director to lead in-office staff and oversee scheduling, administrative, and operational functions of the office. The role will share on-call responsibilities with other managers and report to the Operating Director.

The candidate will develop staff, coordinate payroll notes, shift verification, and ensure client satisfaction through quality visits and escalations management. Requires strong leadership and organizational skills.

Qualifications

• High school diploma or equivalent required.
• Associates and/or Bachelor Degree; may substitute Degree with education/experience; minimum two years’ experience as Administrator and/or managing sales, customer service, and HR in an office.
• Valid driver’s license required.
• Valid state proof of auto insurance required.

Responsibilities

• Manage Office Personnel: Oversee and support office managers to ensure effective performance, collaboration, and alignment with company standards.
• Liaison with Home Base: Serve as the primary point of contact between the office and Home Base, including payroll notes, shift verification, and other operations updates.
• Client Management: Handle client escalations, conduct check-up calls, and complete quality visits to maintain client experience and satisfaction.
• State Required Supervisory Visits: Ensure compliance with state standards as necessary.
• Shared On-call Duties: Participate in on-call rotation, responding to client, caregiver or operations needs after hours as needed.
• Backup for Client Assessments: Serve as a backup for client assessments when Operations Director is unavailable.

Skills

People leadership

Sales goals

Autonomous worker

Tech-savvy

Entrepreneurial mindset

Recruiting experience

Interpersonal skills

Google Workspace

Education

High school diploma or equivalent

Associates and/or Bachelor Degree

Valid driver’s license

Auto insurance proof (state required)

Tools

Google Workspace

Job description

Cornerstone Caregiving is Hiring an Assistant Operating Director to lead in-office staff and oversee scheduling, administrative, and operational functions of the office. The role will share on-call responsibilities with other managers and report to the Operating Director.

The candidate will develop staff, coordinate payroll notes, shift verification, and ensure client satisfaction through quality visits and escalations management. Requires strong leadership and organizational skills.