Senior Care Office Operations Lead

Cornerstone Caregiving; Jacksonville (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO: 12 Days Annually

Phone Stipend

Job summary

Cornerstone Caregiving is seeking an Assistant Operating Director to lead in-office staff, manage scheduling, and oversee administrative operations in a fast-paced home-care setting.

You will share on-call responsibilities with other managers, liaise with Home Base, and ensure compliance with state requirements while driving client satisfaction and team performance. The role involves limited travel and requires strong leadership and communication skills.

Qualifications

• High school diploma or equivalent required.
• Associates or Bachelors degree preferred; could substitute with education/experience.
• Minimum of two years in administrator, sales, customer service or HR within an office.
• Valid driver’s license required; auto insurance proof required.

Responsibilities

• Oversee and support office managers to ensure performance and alignment with standards.
• Serve as liaison between the office and Home Base, including payroll notes and shift verification.
• Handle client escalations, conduct check-up calls, and perform quality visits to ensure client satisfaction.
• Ensure compliance with state-required supervisory visits.
• Participate in on-call rotation and respond to after-hours needs.
• Backup for client assessments when Operations Director is unavailable.

Skills

Leadership

Sales goals

Autonomy

Tech-savviness

Entrepreneurial mindset

Recruitment & oversight

Interpersonal skills

Google Workspace

Education

High school diploma or equivalent

Associates or Bachelor degree

2 years admin/ Sales/ HR experience

Valid driver’s license

Auto insurance proof

Job description

Cornerstone Caregiving is seeking an Assistant Operating Director to lead in-office staff, manage scheduling, and oversee administrative operations in a fast-paced home-care setting.

You will share on-call responsibilities with other managers, liaise with Home Base, and ensure compliance with state requirements while driving client satisfaction and team performance. The role involves limited travel and requires strong leadership and communication skills.