In-Office Operations Leader & People Coach

Cornerstone Caregiving; Maple Grove, Northern (MN, KY); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

12 days PTO

Phone stipend

Leadership development

Job summary

Cornerstone Caregiving is seeking an Assistant Operating Director (AOD) to lead in-office operations, scheduling oversight, staff support, and client care quality. You will collaborate closely with the Operating Director as the second-in-command to ensure excellent service delivery across nationwide offices.

The role emphasizes coaching, onboarding, performance reviews, and efficient workflow management, with opportunities for growth as Cornerstone expands nationwide.

Qualifications

• Bachelor’s degree preferred but not required; high school diploma or equivalent required.
• 2+ years of management or leadership operations experience.
• Experience hiring, recruiting, training, scheduling, and supervising staff.
• Leadership experience within healthcare or home care.
• Ability to work autonomously in a fast-paced environment.
• Strong multitasking and priority-shifting abilities.

Responsibilities

• Serve as the OD’s primary in-office partner, driving daily operations.
• Lead, coach, and support in-office staff; reinforce standards, values, and culture.
• Onboard and train new office managers with clarity and confidence.
• Conduct weekly 1:1 check-ins, performance reviews, coaching and discipline as needed.
• Share on-call rotation with office leadership.
• Oversee administrative workflow and follow-through, including payroll notes and shift verification.
• Maintain accurate documentation in line with Cornerstone policies and state requirements.
• Assist with recruiting, onboarding steps, and staff oversight to support growth.
• Oversee scheduling operations to ensure timely coverage and client experience.
• Respond to client escalations with urgency and empathy.
• Conduct check-up calls, quality visits, and client follow-ups for satisfaction.
• Ensure state-required supervisory visits are completed (as applicable).
• Serve as a backup for client assessments when the OD is unavailable.

Skills

Leadership

Autonomy

Staff development

Multitasking

Communication

Organizational skills

Education

Bachelor’s degree preferred

High school diploma or equivalent

Tools

Google Workspace

Job description

Cornerstone Caregiving is seeking an Assistant Operating Director (AOD) to lead in-office operations, scheduling oversight, staff support, and client care quality. You will collaborate closely with the Operating Director as the second-in-command to ensure excellent service delivery across nationwide offices.

The role emphasizes coaching, onboarding, performance reviews, and efficient workflow management, with opportunities for growth as Cornerstone expands nationwide.