Operations Lead - Office & Client Care

Cornerstone Caregiving; Akron (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO 12 Days Annually

Phone Stipend

Job summary

Cornerstone Caregiving in Akron, OH is seeking an Assistant Operating Director to lead in-office staff and oversee scheduling, administrative and operational functions.

Reporting to the Operating Director, you will share on-call duties, drive client satisfaction, and ensure compliance with state standards. The role requires strong leadership, excellent communication, and the ability to work autonomously in a fast-paced home care setting.

Qualifications

• High school diploma or equivalent degree.
• Associates and/or Bachelor Degree; may substitute Degree with education/experience; minimum 2 years’ experience as Administrator and/or managing sales, customer service, and HR within an office setting.
• Valid driver’s license.
• Valid state required auto insurance proof.

Responsibilities

• Oversee and support office managers to ensure effective performance and alignment with company standards.
• Liaise with Home Base as primary office communications hub, including payroll notes and shift verification.
• Handle client escalations, perform check-up calls, and complete quality visits to maintain client satisfaction.
• Complete state-required supervisory visits to ensure compliance with standards.
• Share on-call duties and respond to client, caregiver, or operations needs after hours.
• Serve as a backup for client assessments when the Operations Director is unavailable.

Skills

Leadership

Sales goal achievement

Autonomy

Tech-savvy

Entrepreneurial mindset

Recruitment oversight

Interpersonal communication

Google Workspace proficiency

Education

High school diploma or equivalent

Associates/Bachelor degree; may substitute with education/experience

Valid driver's license

Valid auto insurance proof

Job description

Cornerstone Caregiving in Akron, OH is seeking an Assistant Operating Director to lead in-office staff and oversee scheduling, administrative and operational functions.

Reporting to the Operating Director, you will share on-call duties, drive client satisfaction, and ensure compliance with state standards. The role requires strong leadership, excellent communication, and the ability to work autonomously in a fast-paced home care setting.