In-Office Operations Lead | Care & Team Development

Cornerstone Caregiving; Athens (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

12 days PTO

Phone stipend

Career growth opportunities

Job summary

Cornerstone Caregiving is seeking an Assistant Operating Director to lead in-office operations and staff development across our nationwide network. The AOD will partner with the Operating Director, manage scheduling and client care quality, and drive a cohesive work culture in a fast-paced environment.

The role emphasizes onboarding and training, performance management, and effective communication with Home Base.

Qualifications

• Bachelor’s Degree preferred but not required.
• 2+ years of experience in management, leadership operations, or human resources.
• Experience hiring, recruiting, training, scheduling, and supervising staff.
• Leadership experience within the healthcare or home care industry.
• Ability to work autonomously in a fast-paced environment.
• Comfort managing multiple priorities and shifting needs throughout the day.

Responsibilities

• Serve as the OD’s primary in-office partner, helping drive daily operations and maintain a strong, cohesive work environment.
• Lead, coach, and support in-office staff; reinforce Cornerstone’s standards, values, and culture.
• Onboard and train new office managers, ensuring clarity, confidence, and consistent performance.
• Conduct weekly 1:1 check-ins, performance reviews, coaching, and disciplinary action when needed.
• Share on-call rotation with office leadership.
• Oversee administrative workflow and follow-through, including payroll notes, shift verification, and operations updates.
• Maintain accurate documentation in alignment with Cornerstone policies and state requirements.
• Assist with recruiting, onboarding steps, and staff oversight to support office growth.

Skills

Leadership

Ops management

HR experience

Autonomous work

Education

Bachelor’s degree preferred

High school diploma or equivalent

Tools

Google Workspace

Job description

Cornerstone Caregiving is seeking an Assistant Operating Director to lead in-office operations and staff development across our nationwide network. The AOD will partner with the Operating Director, manage scheduling and client care quality, and drive a cohesive work culture in a fast-paced environment.

The role emphasizes onboarding and training, performance management, and effective communication with Home Base.