Operations Lead - Logistics & Driver Team

Penske; Flower Mound, Northern (TX, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Penske Logistics is seeking a proven leader to supervise drivers at one of our locations. The Operations Supervisor provides direction to an hourly workforce to ensure customer requirements are achieved while meeting our goals and objectives.

The role includes daily task execution, scheduling, performance management, and participation in hiring. Strong communication, coaching, and change leadership are essential for success in this position.

Qualifications

• Demonstrated leadership qualities with strong interpersonal skills and ability to connect with associates and customers.
• Must have ability to work efficiently and independently with strong time management and organizational skills.
• Strong written/oral communication skills and the ability to actively listen are required.
• Ability to manage through a problem, think critically, and make decisions independently.
• Ability to drive process improvement and lead change.
• Proficient computer skills including Microsoft Word, Excel, Outlook and PowerPoint required.
• Willingness to travel as necessary, work the required schedule, and pass background checks and drug screening.

Responsibilities

• Establish and sustain that all supervisors and associates are trained and competent and understand how their work relates to the customers' business objectives.
• Establish and sustain that performance standards are communicated that are specific and measurable.
• Interview hourly associates and provide recommendations for hire.
• Monitor attendance, productivity, and other performance standards and provide coaching and counseling to associates.
• Motivate and engage associates by focusing on team accomplishments and recognition.
• Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control.
• Conduct team meetings.
• Evaluate and recommend changes in preferred work methods to increase productivity of dispatch operations. Assist in new associate training.
• Provide relief coverage for operational duties when associates take time off.
• Have a thorough working knowledge of the site's operating systems to ensure operational compliance and correct exception resolution.
• Complete all necessary records and reports in a timely and accurate fashion.
• Ensure compliance with financial policies and procedures such as tracking MPG, returns, damages, etc.
• Understand the relationship between decision-making and profitability.
• Closely manage associates' working hours and activities to minimize overtime and meet productivity targets.
• Ensure day-to-day management and associate activities are aligned with the location safety strategy.
• Provide associates with communication, training, feedback, and direction to ensure safe performance.
• Ensure compliance with all applicable regulatory agencies and company policies and procedures.
• Conduct safety observations.
• Understand location-specific customer goals and work to meet and exceed these expectations daily.
• Ensure the customer knows Penske is committed to helping them meet objectives.
• Determine areas that could benefit from Continuous Improvement efforts.
• Properly plan work assignments to ensure effective use of fleet equipment.
• Work with hourly associates to ensure safe and efficient operation of equipment.
• Work with vendors to ensure equipment is maintained.
• Work with Penske Truck Leasing to ensure preventative maintenance is complete.
• Other projects and tasks as assigned by supervisor.

Skills

Leadership

Time management

Communication

Critical thinking

Process improvement

Education

High School Diploma or equivalent

Bachelor’s Degree preferred

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Penske Logistics is seeking a proven leader to supervise drivers at one of our locations. The Operations Supervisor provides direction to an hourly workforce to ensure customer requirements are achieved while meeting our goals and objectives.

The role includes daily task execution, scheduling, performance management, and participation in hiring. Strong communication, coaching, and change leadership are essential for success in this position.