Operations Lead — Hospitality & Process Improvement

Chick-fil-A; Trexlertown (PA); On-site; USD 110,000 - 170,000; Full time

Job summary

Chick-fil-A is seeking an Operations Director to oversee and enhance systems and processes that drive restaurant performance. The role emphasizes ownership of shift-level responsibilities, leading leadership discussions, and delivering practical changes across the organization.

The position focuses on growing teams, planning budgets, and developing operational strategies to strengthen hospitality standards and efficiency in a fast-paced environment.

Qualifications

• Must be able to lead teams and manage others effectively.
• Keeps uniform and appearance to Chick-fil-A standards.
• Handles pressure well and makes quick, sound decisions.
• Receives coaching and constructive feedback to improve performance.
• Committed to hospitality standards and operating efficiently.
• Maintains flexible availability to meet business needs.

Responsibilities

• Own assigned responsibilities across shifts and ensure follow-through.
• Attend leadership meetings and provide actionable feedback and solutions.
• Drive positive organizational change through proactive initiatives.
• Support growth and development of team members.
• Develop plans including budgeting and operational proposals.

Skills

Leadership

Accountability

Hospitality standards

Decision making under pressure

Coaching & development

Flexibility

Team collaboration

Job description

Chick-fil-A is seeking an Operations Director to oversee and enhance systems and processes that drive restaurant performance. The role emphasizes ownership of shift-level responsibilities, leading leadership discussions, and delivering practical changes across the organization.

The position focuses on growing teams, planning budgets, and developing operational strategies to strengthen hospitality standards and efficiency in a fast-paced environment.