Operations Director: Lead Teams to Excellence

Chick-fil-A; Frisco (TX); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Sick time

Career advancement

Scholarship opportunities

Employee assistance program

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Free meals

Job summary

Chick-fil-A is seeking a Director-level leader to oversee development of operations, teams, and customer experience at a franchise location. Directors will guide Team Members and Team Leaders to drive the business forward, uphold brand standards, and cultivate a constructive work culture.

This role emphasizes operational excellence, coaching, and talent development while advancing strategic objectives. Flexible hours, competitive pay, and a positive atmosphere are highlighted benefits for this

Qualifications

• Experience as a leader in customer service and/or production environments.
• Proven ability to lead in fast-paced environments as part of a team.

Responsibilities

• Oversee and be responsible for a defined area of the business.
• Exhibit knowledge of operational policies and procedures.
• Demonstrate knowledge of the brand, products, and promotions.
• Work with Interim Managers to ensure appropriate daily and restaurant staffing levels.
• Must be an excellent coach, communicator, and team builder.
• Achieve strategic, annual business results through focus and action on tactical monthly and quarterly objectives and tasks.
• Maintain a positive working relationship and treat all employees with respect while providing direction and feedback.
• Follow sanitation and safety procedures.
• Maintain consistent attendance and punctuality.

Skills

Leadership

Team development

Coaching

Communication

Job description

Chick-fil-A is seeking a Director-level leader to oversee development of operations, teams, and customer experience at a franchise location. Directors will guide Team Members and Team Leaders to drive the business forward, uphold brand standards, and cultivate a constructive work culture.

This role emphasizes operational excellence, coaching, and talent development while advancing strategic objectives. Flexible hours, competitive pay, and a positive atmosphere are highlighted benefits for this