Operations Architect: Build Systems, Develop Leaders

Chick-fil-A; Prosper (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

Chick-fil-A Prosper is seeking an experienced operations leader to own performance at a higher level. The Director of Operations will report to the General Manager, driving daily operations, developing leaders, and turning priorities into measurable results.

The role emphasizes people, systems, standards, and accountability over running shifts. Required: 3+ years of Chick-fil-A experience, proven leadership within Chick-fil-A, and flexibility to lead across days, evenings, and Saturdays.

Qualifications

• 3+ years of Chick-fil-A experience required.
• Proven leadership experience within Chick-fil-A.
• Strong understanding of Chick-fil-A operations and standards.
• Demonstrated ability to lead and develop others.
• Experience owning measurable operational results.
• Strong communication, problem-solving, and follow-through.
• Flexible availability based on business needs, including Saturdays.

Responsibilities

• Lead day-to-day execution across Front of House and Back of House.
• Drive Chick-fil-A standards for speed, accuracy, hospitality, quality, cleanliness, and food safety.
• Lead, coach, and hold the restaurant leadership team accountable.
• Own labor and productivity while protecting the guest experience.
• Use operational results to identify problems and build sustainable solutions.
• Strengthen systems so execution remains consistent across shifts and dayparts.
• Develop leadership depth so the restaurant does not depend on any one person to succeed.
• Identify and prepare high-potential leaders for greater responsibility.
• Partner with the General Manager to set priorities and move the business forward.
• Help ensure the operation remains strong when the General Manager is not in the building.

Skills

Leadership experience

Operations management

People development

Strategic thinking

Job description

Chick-fil-A Prosper is seeking an experienced operations leader to own performance at a higher level. The Director of Operations will report to the General Manager, driving daily operations, developing leaders, and turning priorities into measurable results.

The role emphasizes people, systems, standards, and accountability over running shifts. Required: 3+ years of Chick-fil-A experience, proven leadership within Chick-fil-A, and flexibility to lead across days, evenings, and Saturdays.