Hospitality Director — Guest Experience Leader

Chick-fil-A; San Antonio (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Chick-fil-A is seeking an entry- to mid-level Hospitality Director to spearhead guest services and hospitality initiatives. This role focuses on leading Front of House operations, coaching teams, and ensuring a consistently excellent guest experience across all shifts.

The position supports developing systems and processes aligned with Chick-fil-A’s Winning Hearts Every Day strategy, with a strong emphasis on customer care, service speed, and a clean, welcoming dining environment.

Qualifications

• Must demonstrate strong hospitality and customer service focus.
• Ability to lead Front of House operations and teams.
• Experience supporting scheduling and staff training.
• Familiarity with guest recovery and service excellence.

Responsibilities

• Lead Hospitality and Customer Service efforts in the restaurant and support Front of House operations.
• Partner with Front of House Director to execute Winning Hearts Every Day Strategy on all shifts.
• Create systems to drive daily execution of Winning Hearts Every Day Strategy.
• Ensure Customer Experience rating ranks in the Top 20% of the chain.
• Lead guest recovery efforts and address opportunities with the team.
• Assist with FOH scheduling and training as needed.

Skills

Customer Service

Leadership

Operations

Cash Handling

Guest Recovery

Education

ServSafe Manager Certified

Director Training

Pathway Training Modules

Job description

Chick-fil-A is seeking an entry- to mid-level Hospitality Director to spearhead guest services and hospitality initiatives. This role focuses on leading Front of House operations, coaching teams, and ensuring a consistently excellent guest experience across all shifts.

The position supports developing systems and processes aligned with Chick-fil-A’s Winning Hearts Every Day strategy, with a strong emphasis on customer care, service speed, and a clean, welcoming dining environment.