Restaurant Director

Chick-fil-A; Draper (UT); On-site; USD 85,000 - 120,000; Full time

Job summary

Chick-fil-A in Draper, UT is seeking a Director to steer operations and lead the team toward the brand vision. This senior role oversees front-of-house and kitchen duties, driving excellence across every daypart and ensuring safety and quality.

You will champion Lean improvement, coach emerging leaders, and partner with Training to rollout new products and ensure spotless execution and guest satisfaction.

Qualifications

• Lead front-of-house and/or kitchen operations to drive the restaurant toward its vision.
• Develop and coach Shift Managers with clear accountability.
• Maintain a LEAN culture and continuous improvement mindset across the team.

Responsibilities

• Embody and champion the restaurant's mission and vision across all teams.
• Set clear team goals and celebrate wins.
• Communicate effectively and model positive behavior in all situations.
• Identify emerging leaders and support their growth through coaching.
• Coach BOH/FOH teams on safety, procedures, and training.
• Oversee opening/closing/checklists and daily operations to ensure quality and consistency.
• Monitor food safety and brand standards across all areas of the restaurant.
• Drive guest experience through accurate orders, hospitality, and timely service.
• Partner with Training Director on product rollouts and disciplinary consistency.
• Own labor and productivity goals; oversee inventory and equipment maintenance.

Skills

Leadership

People Management

Lean Principles

Job description

Job Title: Director

Company Overview: Join our dynamic team at Chick-fil-A, one of the largest American fast food restaurant chains and the largest specializing in chicken sandwiches. Chick-fil-A is dedicated to providing delicious meals in a welcoming atmosphere. We pride ourselves on our commitment to quality ingredients, excellent customer service, and fostering a positive work environment for our employees.

Position Overview: The Restaurant Director is a senior leader dedicated to executing excellence across all Five Critical Success Factors — overseeing the front of house and/or kitchen operations to drive the Restaurant toward its vision. This leader champions continuous improvement within a LEAN culture, developing people and processes with clear communication and accountability throughout every daypart.

Leadership

• Embody and champion the Restaurant's mission and vision across all teams
• Set clear team goals, share scores visually, and celebrate wins
• Communicate effectively, share ideas openly, and take a positive approach in all situations
• Identify emerging leaders and support their operational and personal growth through coaching and accountability
• Create and sustain a LEAN culture and continuous improvement mindset at every level
• Hold all team members accountable to policy standards — attendance, grooming, uniforms, cell phones, and more

Talent & Team Development

• Develop Shift Managers through coaching and structured accountability
• Ensure completion of opening, closing, and cleaning checklists
• Cultivate a culture of unity across all dayparts and roles
• Partner with the Training Director on development focus areas, new product rollouts, and disciplinary consistency
• Train BOH team in kitchen systems, safety, and procedures

Guest Experience

• Ensure proper procedures for order accuracy, hospitality behaviors, speed, and food presentation across FOH and/or BOH
• Protect the customer experience by ensuring packaging, quality, and presentation meet or exceed brand standards
• Maintain consistent cleanliness and organization across all areas — (e.g. front counters, register, dessert stations, kitchen, and team spaces)
• Complete two Food Safety/Recipe and Service Assessments (FSAs/RSAs) daily; use RSA, FSA, and CEM findings to drive immediate improvement
• Maintain a strong culture of Food Safety throughout the Restaurant
• Partner with the Training Director to address recurring issues and build action plans

Sales & Brand Growth

• Ensure speed and quality of food to retain and attract Guests, including on catering orders
• Train FOH team members on suggestive selling — upsizing, new menu items, and strategic recommendations, as appropriate
• Partner with the Marketing Coordinator on brand growth initiatives

Financial Stewardship

• Own overall labor percentage and productivity goals across FOH and/or BOH
• Manage equipment repair and maintenance using the Facilities page; track and resolve damaged equipment
• Execute LEAN principles in all areas — engaging team at every level to eliminate waste and improve efficiency
• Own inventory — LEAN build-tos, product portioning, chicken tracking (freezer, thaw, waste)
• Manage truck and produce orders; organize deliveries via suggested ordering
• Verify bread delivery numbers and quality

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.