Operations Lead - Drive Service Excellence & Growth

Rentokil Terminix; Florida; Vor Ort; USD 85.000 - 110.000; Vollzeit

Benefits dieser Stelle

Health benefits

401(k) with company match

Paid vacation

Paid holidays

Flexible schedule

Zusammenfassung

Rentokil North America, Inc. is seeking an Operations Manager to lead a team of specialists, drive sales-oriented goals, and ensure top-tier client service. The role involves coordinating field operations, guiding staff on service delivery, and managing revenue and expenses with regular reporting.

A valid driver’s license and a customer-focused mindset are essential for success in this position. The role requires effective leadership, strong communication, and the ability to adapt to a dynamic

Qualifikationen

• Bachelor’s degree preferred but not required.
• 3–5 years in a management role with emphasis in customer service.
• Success in training, mentoring, and coaching service professionals.
• Excellent verbal and written communication skills.
• Ability to obtain and maintain licenses/certificates as required by regulations.
• Must possess a valid driver’s license from state of residence.

Aufgaben

• Manage daily operations of specialists with the goal of providing superior customer service to our clients.
• Offer direction to staff in all aspects of operations, service, and client care.
• Responsible for managing basic financial performance of the operations, including revenue growth and expense control.
• Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development.
• Able to work a flexible schedule, including early mornings and weekend work when needed.
• Submit weekly, monthly, and yearly reports, as required.

Kenntnisse

Team leadership

Customer service

Mentoring

Communication

Sales support

Ausbildung

Bachelor's degree

Jobbeschreibung

Rentokil North America, Inc. is seeking an Operations Manager to lead a team of specialists, drive sales-oriented goals, and ensure top-tier client service. The role involves coordinating field operations, guiding staff on service delivery, and managing revenue and expenses with regular reporting.

A valid driver’s license and a customer-focused mindset are essential for success in this position. The role requires effective leadership, strong communication, and the ability to adapt to a dynamic