Operations Manager - Customer Experience & Growth

Metropolis Technologies; Berkeley (CA); On-site; USD 100,000 - 140,000; Full time

Job summary

Metropolis Technologies in Berkeley seeks an Operations Lead to guide a diverse team and deliver exceptional client service. You will oversee staffing, training, and daily operations to ensure accurate cash control, safety, and cost efficiency across the facility.

Your leadership will drive profitability and customer satisfaction in a fast-paced environment. Responsibilities include supervising staff, budgeting, coordinating with procurement, and resolving client concerns to meet service

Qualifications

• Experience in staff supervision and operations management.
• Ability to manage budgets and coordinate with procurement.
• Focus on cash control, safety, and cost efficiency.

Responsibilities

• Supervise staff and ensure daily operations run smoothly.
• Oversee staffing and training programs.
• Manage budgeting and cash control while ensuring safety and cost efficiency.
• Coordinate with procurement to meet service standards.
• Resolve client concerns to maintain customer satisfaction.

Skills

Staff leadership

Staffing & scheduling

Training & development

Budgeting

Customer service

Cash handling

Safety compliance

Cost efficiency

Operations management

Procurement coordination

Job description

SP+ seeks an Operations Lead in Berkeley to manage a diverse team and deliver exceptional client service. You’ll oversee staffing, training, and daily operations, ensuring accurate cash control, safety, and cost efficiency across the facility.

Your leadership will drive profitability and customer satisfaction in a fast-paced environment. Responsibilities include supervising staff, resolving client concerns, budgeting, and coordinating with procurement to meet service standards.