Operations Lead: Customer Experience & Efficiency

Metropolis Technologies; San Jose (CA); On-site; USD 77,000 - 82,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

Disability insurance

Life insurance

Accident insurance

401k

Paid time off

Right to Work Poster

Job summary

SP+ (a Metropolis company) is seeking an Operations Leader in San Jose to manage a high-performing team, oversee budgets, and ensure top-tier customer service and safety standards. The role emphasizes staffing, procurement, and financial controls to drive profitability.

The position demands strong leadership, quick problem-solving, and proficiency with standard office software, with a comprehensive benefits package and growth opportunities within the Metropolis ecosystem.

Qualifications

• Proven ability to lead, manage and motivate a diverse team.
• Focus on delivering outstanding customer experience and client satisfaction.
• Experience developing budgets and reviewing P&L is a plus.
• Ability to react quickly and solve problems effectively.
• Proficient with common computer applications and able to learn internal systems.

Responsibilities

• Lead and supervise a diverse team to deliver client-focused service.
• Identify staffing needs, train staff, and optimize daily operations.
• Ensure parking, security, and cash-control procedures are followed.
• Maximize profitability through revenue development and budget management.
• Oversee procurement and vendor service needs for the location.
• Perform general accounting tasks including accounts payable and payroll.
• Monitor facility maintenance and cleanliness standards.
• Review damage claims and implement safety improvements.

Skills

Leadership

Customer experience

Budgeting & P&L

Problem solving

Microsoft Office

Tools

Microsoft Office Suite

Job description

SP+ (a Metropolis company) is seeking an Operations Leader in San Jose to manage a high-performing team, oversee budgets, and ensure top-tier customer service and safety standards. The role emphasizes staffing, procurement, and financial controls to drive profitability.

The position demands strong leadership, quick problem-solving, and proficiency with standard office software, with a comprehensive benefits package and growth opportunities within the Metropolis ecosystem.