Operations Leader - Customer Experience & Growth

SP Plus Corporation; Paterson (NJ); On-site; USD 65,000 - 72,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Job summary

SP+ is hiring a Leadership-focused Operations Manager in Paterson, NJ. You will lead a diverse team, manage budgets, and enhance customer satisfaction while ensuring cash control, safety, and compliant operations across the parking facility.

You will drive profitability through marketing, vendor management, and cost reviews, while overseeing day-to-day administration and accounting tasks. Strong people leadership and problem-solving skills are essential.

Qualifications

• Proven ability to lead and motivate a diverse team.
• Strong focus on delivering best possible customer experience and client satisfaction.
• Experience developing budgets and reviewing P&L is a plus.
• Able to think quickly, react, and solve problems.
• Proficient with common computer applications; ability to learn internal systems.

Responsibilities

• Deliver on our Promise by resolving client requests efficiently and communicating proactively with clients on operations.
• Hire, develop, train, and supervise a diverse team of Promise-driven employees.
• Ensure proper parking, security, and cash control procedures are followed.
• Maximize profitability through revenue development, marketing, cash control, expense reviews, and budgeting.
• Identify procurement and vendor service needs for the location.
• Perform general accounting duties such as accounts payable, payroll, and petty cash.
• Monitor facility maintenance for cleanliness standards.
• Review damage claims and implement safety improvements to prevent recurrence.
• Ensure compliance with OSHA laws.

Skills

Leadership

Customer experience

Budgeting & P&L

Problem solving

MS Office / Office apps

Job description

SP+ is hiring a Leadership-focused Operations Manager in Paterson, NJ. You will lead a diverse team, manage budgets, and enhance customer satisfaction while ensuring cash control, safety, and compliant operations across the parking facility.

You will drive profitability through marketing, vendor management, and cost reviews, while overseeing day-to-day administration and accounting tasks. Strong people leadership and problem-solving skills are essential.