Operations & Customer Support Specialist

Federal Express Corporation; North Billerica (MA); On-site; USD 25,000 - 37,000; Full time

Job summary

Federal Express Corporation in North Billerica, MA seeks a Hub/Station Clerk to perform clerical and administrative functions across operations, quality assurance and customer service. You will handle data entry, generate reports, and provide frontline customer service, resolving inquiries and issues while supporting loss prevention and delivery efficiency.

Minimum Education is a High School Diploma or GED with four years of customer service or clerical experience; MS Office proficiency is

Qualifications

• Typing, data entry and review; use of phone, copier, and fax.
• MS Office software and web-based applications.
• Customer service skills for inquiries and issues.
• Time management and multitasking in a fast-paced environment.

Responsibilities

• Provide clerical support (photocopying, filing, faxing, emailing, answering calls).
• Enter data in systems and compile reports for management.
• Serve as frontline customer service to resolve inquiries and issues.
• Support audits and loss prevention activities; assist with address searches and package condition checks.
• Track and report metrics related to operations and IC settlements.

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation in North Billerica, MA seeks a Hub/Station Clerk to perform clerical and administrative functions across operations, quality assurance and customer service. You will handle data entry, generate reports, and provide frontline customer service, resolving inquiries and issues while supporting loss prevention and delivery efficiency.

Minimum Education is a High School Diploma or GED with four years of customer service or clerical experience; MS Office proficiency is