Operations & Logistics Admin - Customer Care Pro

Federal Express Corporation; Billerica (MA); On-site; USD 25,000 - 37,000; Full time

Job summary

Federal Express Corporation is seeking a clerical and customer service associate in Massachusetts. You will perform administrative tasks, data entry and reporting to support hub and station operations, including linehaul and quality assurance.

You will resolve or escalate customer inquiries promptly to optimize delivery times. The role requires strong data entry and MS Office skills, a high school diploma or GED, and prior experience in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience preferred.
• Proficient in data entry, typing and using standard office software.

Responsibilities

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing).
• Answer phones, handle inquiries and data in various systems.
• Prepare regular and adhoc reports for management review.
• Serve as frontline customer service, solving and escalating inquiries as needed.
• Assist with audits by retrieving data and files for review.

Skills

Customer service

Data entry

Time management

Multitasking

Phone etiquette

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation is seeking a clerical and customer service associate in Massachusetts. You will perform administrative tasks, data entry and reporting to support hub and station operations, including linehaul and quality assurance.

You will resolve or escalate customer inquiries promptly to optimize delivery times. The role requires strong data entry and MS Office skills, a high school diploma or GED, and prior experience in a fast-paced environment.