Store Operations & Paperwork Specialist

CarMax Business Services; Virginia, Northern (MN, KY); Hybrid; USD 21,000 - 32,000; Full time

Job summary

CarMax in Midlothian, VA is seeking a Business Operations Associate to be the backbone of store operations, handling sales, auctions, and appraisals with meticulous attention to detail. You will manage compliance-heavy paperwork and support multiple departments in a fast-paced team environment.

You will handle cash, audits, and clear communication with customers and internal teams while upholding CarMax’s integrity and service standards, including safety practices and proper documentation.

Qualifications

• Read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking abilities in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems; good communication.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Data entry

Organizational skills

Communication skills

Physical stamina

Confidentiality

Flexibility with schedules

Tools

Microsoft Office

Data entry systems

Job description

CarMax in Midlothian, VA is seeking a Business Operations Associate to be the backbone of store operations, handling sales, auctions, and appraisals with meticulous attention to detail. You will manage compliance-heavy paperwork and support multiple departments in a fast-paced team environment.

You will handle cash, audits, and clear communication with customers and internal teams while upholding CarMax’s integrity and service standards, including safety practices and proper documentation.