Guest Operations & Contracts Coordinator

Travel + Leisure Co.; Orlando, Northern (FL, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Job summary

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, dedicated to putting the world on vacation. The Coordinator of Operations supports tour reception, gifting, and contracts while maintaining professional guest services across Sales & Marketing teams.

The role emphasizes data entry, document handling, and routine administrative tasks to ensure smooth operations within the timeshare business. A strong customer service mindset is required.

Qualifications

• High School Diploma required.
• One year of general office experience.
• One year of customer service experience.
• Proficient with CRS or EPNY.
• Proficient with Word, Outlook and Excel.

Responsibilities

• Greet and qualify touring guests; assign tours to Sales Agents and inform Sales & Marketing as needed.
• Provide exceptional customer service; answer phones and assist with contract questions.
• Distribute premiums; reconcile daily gifts, tours and contracts.
• Data entry into CRS/Epiphany; run reports and balance cash.
• File and secure documents; maintain owner information per standards.
• Prepare Timeshare Sales Contracts; support Sales staff and maintain documents.
• Assist Supervisor with admin support to Sales, Marketing, HR and Resort teams.
• Perform other duties as needed.

Skills

Customer service

Data entry

Microsoft Word

Microsoft Outlook

Microsoft Excel

Education

High School Diploma

Tools

CRS/EPNY

Job description

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, dedicated to putting the world on vacation. The Coordinator of Operations supports tour reception, gifting, and contracts while maintaining professional guest services across Sales & Marketing teams.

The role emphasizes data entry, document handling, and routine administrative tasks to ensure smooth operations within the timeshare business. A strong customer service mindset is required.