Operations Coordinator - Tours, Contracts & Guest Services

Travel + Leisure Co.; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability

Paid time off

Job summary

Travel + Leisure Co. is seeking an Administrative Coordinator to perform operations tasks, tour reception, gifting, and contract processing in line with SOPs. This role supports Sales & Marketing and maintains guest service standards.

You will greet guests, balance cash, prepare contracts, and ensure PCI/PII data protection while coordinating with multiple departments. This position is based on-site and offers a comprehensive benefits package.

Qualifications

• High School Diploma required.
• Experience with CRS or EPNY preferred.
• Proficient in Word, Outlook, Excel.
• One year of general office experience.
• One year of customer service experience.

Responsibilities

• Greet and qualify touring guests; assign tours and relay information to Sales/Marketing.
• Provide exceptional customer service; answer phones and assist guests with questions.
• Distribute premiums at closure of presentations; reconciling daily gifts/tours/contracts.
• Enter data into CRS/Epiphany systems; run reports; balance cash and site stats for Contracts.
• File and secure documents; protect owner information per PCI/PII standards.
• Prepare Timeshare Sales Contracts; support Sales staff; maintain legal documents.
• Assist Supervisors with admin support to internal departments.
• Performs other duties as needed.

Skills

Customer service

Office skills

MS Word

MS Outlook

MS Excel

Education

High School Diploma

Tools

Central Reservations System (CRS)

EPNY

Job description

Travel + Leisure Co. is seeking an Administrative Coordinator to perform operations tasks, tour reception, gifting, and contract processing in line with SOPs. This role supports Sales & Marketing and maintains guest service standards.

You will greet guests, balance cash, prepare contracts, and ensure PCI/PII data protection while coordinating with multiple departments. This position is based on-site and offers a comprehensive benefits package.