Guest Services & Contracts Coordinator

Travel-Leisure-Co; Newport (RI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off and holidays

401k with employer match

Legal and identity theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. in Newport, RI is seeking an Operations Coordinator to handle tour reception, gifting, and contract processing in line with SOPs. You will ensure a professional guest experience and support Sales & Marketing.

Responsibilities include greeting guests, collecting guest information, assigning tours to sales agents, maintaining owner data under PII/PCI standards, and balancing cash and reports. The role offers health benefits and a supportive team at Travel + Leisure Co.

Qualifications

• Minimum one year of general office experience.
• Minimum one year of customer service experience.
• Experience may be substituted with equivalent education.

Responsibilities

• Greet and qualify touring guests.
• Collect and validate all guest information.
• Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary. (15% time)
• Provide exceptional customer service to all guests.
• Answer phones and guest questions in a professional manner.
• Assist property owners with contract questions or concerns. (10% time)
• Distribute premiums to guests upon closure of presentation.
• Complete daily gift, tour and contract reconciliation in all systems. (20% time)
• Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports.
• Prepare and balance cash, down payments, site stats for Contract Department. (20% time)
• File and secure all documents per procedures.
• Maintain Property Owner Information per PII and PCI standards. (5% time)
• Prepare Timeshare Sales Contracts for Sales Department and Property Owners.
• Assist Administrative Supervisor in support of Sales Staff. Preparation and maintenance of legal documents. (20% time)
• Assist Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams. (10% time)
• Performs other duties as needed.

Skills

Customer service

Office administration

Education

High School Diploma

Tools

Central Reservation System (CRS)

EPNY

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Travel + Leisure Co. in Newport, RI is seeking an Operations Coordinator to handle tour reception, gifting, and contract processing in line with SOPs. You will ensure a professional guest experience and support Sales & Marketing.

Responsibilities include greeting guests, collecting guest information, assigning tours to sales agents, maintaining owner data under PII/PCI standards, and balancing cash and reports. The role offers health benefits and a supportive team at Travel + Leisure Co.