Operations Coordinator - Tours & Contracts

Wyndham; Seaside (CA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability insurance

Paid time off

401k with employer match

Legal and identity theft plan

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking an on-site Coordinator to manage tour reception, gifting and contracts, ensuring accurate data entry and adherence to SOPs. You will support Sales, Marketing and HR teams, maintain sensitive owner information, and help balance daily financials in a fast-paced resort environment.

The role emphasizes guest service, administrative excellence and cross-department collaboration within a leading vacation ownership company.

Qualifications

• High School Diploma required.
• 1 year general office experience.
• 1 year customer service experience.
• Experience with reservation systems is a plus.

Responsibilities

• Greet and qualify touring guests and collect information.
• Assist Sales & Marketing with questions or concerns.
• Distribute premiums and reconcile gifts, tours, and contracts.
• Enter tour and gifting data into CRS/Epiphany and run reports.
• Balance cash, down payments, and site stats for Contract Dept.
• File documents per procedures and protect owner information.
• Prepare and maintain Timeshare Sales Contracts and support Sales Staff.
• Provide additional admin support to Sales, Marketing, HR and Resort teams.

Skills

Guest services

Data entry

Organizational skills

Communication

Education

High School Diploma

Tools

Central Reservation System (CRS)

EPNY

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Travel + Leisure Co. is seeking an on-site Coordinator to manage tour reception, gifting and contracts, ensuring accurate data entry and adherence to SOPs. You will support Sales, Marketing and HR teams, maintain sensitive owner information, and help balance daily financials in a fast-paced resort environment.

The role emphasizes guest service, administrative excellence and cross-department collaboration within a leading vacation ownership company.