Guest Services & Contracts Coordinator

Travel + Leisure Co.

Nashville (TN)

On-site

USD 42,000 - 56,000

Full time

2 days ago

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Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability insurance

Paid time off

401k with employer match

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking an Operations Coordinator to manage tour reception, gifting and contracts in line with SOPs. You will promote a professional atmosphere for guests and Sales & Marketing staff.

The role emphasizes data entry into CRS/EPNY, contract preparation, and cross-departmental support for Sales, Marketing, HR and Resort teams. A High School Diploma and 1+ year of relevant experience are expected.

Qualifications

High School Diploma required.
Computer skills; CRS/EPNY knowledge preferred.
1 year of general office experience and 1 year of customer service experience.

Responsibilities

Greet and qualify touring guests; collect and validate guest information.
Assign tours to Sales Agents and share information with Sales & Marketing as needed.
Provide exceptional guest service; answer phones professionally and assist with contract questions.
Data entry of tour and gifting information into CRS/EPNY; reconcile daily activity.
Prepare and balance cash, down payments, and site stats for Contract Department.
Maintain documents per procedures and protect PI I/PCI standards.
Support Sales, Marketing, HR and Resort teams with administrative tasks.
Perform other duties as needed.