Operations & Guest Experience Tours & Contracts Coordinator

Travel + Leisure Co.; Florida; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401k with employer match

Paid time off (PTO)

Job summary

Travel + Leisure Co. is seeking a coordinator to manage the operations function for tours, gifting, and contract processing. You will support Sales & Marketing and ensure professional guest experiences across all touchpoints.

The role requires strong administrative skills, familiarity with CRS/EPNY, and at least one year of office and customer service experience. Join a team dedicated to hospitality and guest satisfaction.

Qualifications

• High School Diploma or equivalent.
• Proficient with CRS or EPNY and standard MS Office tools.
• 1 year general office and 1 year customer service experience preferred.

Responsibilities

• Greet and qualify touring guests.
• Collect and validate guest information.
• Assign tours to Sales Agents and share with Sales & Marketing as needed.

Skills

Customer service

Office administration

CRM/CRS systems

Microsoft Word

Microsoft Outlook

Microsoft Excel

Education

High School Diploma

Tools

Central Reservation System (CRS)

EPNY

Job description

Travel + Leisure Co. is seeking a coordinator to manage the operations function for tours, gifting, and contract processing. You will support Sales & Marketing and ensure professional guest experiences across all touchpoints.

The role requires strong administrative skills, familiarity with CRS/EPNY, and at least one year of office and customer service experience. Join a team dedicated to hospitality and guest satisfaction.