Operations Coordinator - Guest Services & Contracts

Travel + Leisure Co.; Wisconsin Dells (WI); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

Life and accident coverage

Disability insurance

Paid time off / holidays (eligibility)

401k with employer match

Legal and identity theft plan

Employee assistance program

Job summary

Travel + Leisure Co. is seeking a Coordinator to manage tour reception, gifting, and contract processing in our operations area. You will greet guests, collect information, and support Sales and Marketing with timely data and documentation.

The role emphasizes customer service, data entry into Central Reservations Systems, and daily reconciliation. A High School Diploma and office experience are required; Travel is not necessary. We offer comprehensive benefits and a collaborative environment.

Qualifications

• High School Diploma required.
• At least 1 year of general office experience.
• At least 1 year of customer service experience.

Responsibilities

• Greet touring guests and qualify them; assign tours to Sales Agents.
• Provide exceptional guest service and answer phones professionally.
• Distribute premiums and reconcile daily tour data in systems.

Skills

Customer service

Office software

CRS knowledge

Data entry

Education

High School Diploma

Tools

CRS/EPNY

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Travel + Leisure Co. is seeking a Coordinator to manage tour reception, gifting, and contract processing in our operations area. You will greet guests, collect information, and support Sales and Marketing with timely data and documentation.

The role emphasizes customer service, data entry into Central Reservations Systems, and daily reconciliation. A High School Diploma and office experience are required; Travel is not necessary. We offer comprehensive benefits and a collaborative environment.