Travel Operations & Contracts Coordinator

Travel + Leisure Co.; Myrtle Beach, Northern (SC, KY); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a clerical/administrative associate to support the sales office with data processing and routine reporting. You will operate standard software and ensure timely handling of owner information and contract documents.

Responsibilities include handling guest interactions, lead assignment, data entry, and coordination with Sales, Marketing and HR. A High School Diploma and CRM proficiency are required; no travel is expected.

Qualifications

• High School Diploma is required.
• Proficient in the Central Reservation System (CRS) or EPNY.
• One year of general office and one year of customer service experience.

Responsibilities

• Greet and qualify touring guests; assign tours to Sales Agents and share information with Sales & Marketing as needed (15%).
• Provide exceptional customer service; answer phones and assist owners with questions (10%).
• Distribute premiums to guests; complete daily gift, tour and contract reconciliation (20%).
• Enter tour and gifting data into CRS/Epiphany; prepare and balance cash and site statistics (20%).
• Maintain owner information per PII and PCI standards; secure documents (5%).
• Prepare Timeshare Sales Contracts and support Sales staff; maintain legal documents (20%).
• Assist Supervisor with admin support to Sales, Marketing, HR and Resort teams (10%).
• Perform other duties as needed.

Skills

Customer service

Communication skills

Interpersonal skills

Time management

Detail oriented

Organizational skills

Flexibility

Multitasking

Written & verbal communication

Education

High School Diploma

Tools

CRS

EPNY

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Travel + Leisure Co. is seeking a clerical/administrative associate to support the sales office with data processing and routine reporting. You will operate standard software and ensure timely handling of owner information and contract documents.

Responsibilities include handling guest interactions, lead assignment, data entry, and coordination with Sales, Marketing and HR. A High School Diploma and CRM proficiency are required; no travel is expected.