Operations Admin Specialist: Logistics & Customer Service

Federal Express Corporation; East Hanover (NJ); On-site; USD 25,000 - 39,000; Full time

Job summary

Federal Express Corporation is seeking an Operations Administrative Assistant to provide clerical and administrative support across hub and station areas, including linehaul, quality assurance and customer service. You will tend to damaged and misaddressed packages to optimize delivery times and serve as the customer’s first contact for a variety of issues.

The role requires strong data entry, organizational and multitasking skills, with a focus on accurate, timely processing and reporting.

Qualifications

• High school diploma or GED required.
• Four (4) years customer service, clerical or related experience; dock operations or distribution center experience preferred.
• Proficiency with typing, data entry and use of office equipment (phone, copier, fax).
• Experience with Microsoft Office and web-based applications.

Responsibilities

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing, answering calls).
• Enter and review data in systems to support functions; compile data for reports.
• Serve as frontline customer service to resolve inquiries and issues.
• Assist with audits and documentation for BC/SA activities and DOT files.

Skills

Typing

Data entry

Phone usage

Copier usage

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is seeking an Operations Administrative Assistant to provide clerical and administrative support across hub and station areas, including linehaul, quality assurance and customer service. You will tend to damaged and misaddressed packages to optimize delivery times and serve as the customer’s first contact for a variety of issues.

The role requires strong data entry, organizational and multitasking skills, with a focus on accurate, timely processing and reporting.