Operations Admin Specialist - Logistics & Customer Care

FedEx Corporation; Johnston (RI); On-site; USD 25,000 - 38,000; Full time

Job summary

FedEx Corporation in Johnston, RI is seeking a clerical/administrative associate for hub and station operations. You will support linehaul, QA, and customer service, assist with data entry and reporting, and act as a first contact for customer inquiries.

Essential duties include documenting, auditing support, and loss prevention tasks. The role requires strong clerical skills, MS Office proficiency, and the ability to manage multiple tasks in a fast-paced environment. Weekends may be required.

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience required; dock operations or distribution center experience preferred.
• General business skills including typing, data entry, phone, copier, and fax.
• Software skills including Microsoft Office and web-based apps.
• Customer service skills to respond to requests professionally and promptly.
• Time management, organizational and multi-tasking abilities for a fast-paced environment.

Responsibilities

• Provide clerical support with tasks like photocopying, filing, faxing, emailing, and answering calls.
• Enter data in systems and compile reports for management review.
• Serve as frontline customer service to resolve inquiries and issues.
• Assist with BCSA audit data retrieval and documentation.
• Help improve loss prevention by address searches and package condition checks.
• Review DOT files, vehicle mileage records, and IC settlement information as needed.

Skills

Customer service

Clerical work

Data entry

Time management

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

FedEx Corporation in Johnston, RI is seeking a clerical/administrative associate for hub and station operations. You will support linehaul, QA, and customer service, assist with data entry and reporting, and act as a first contact for customer inquiries.

Essential duties include documenting, auditing support, and loss prevention tasks. The role requires strong clerical skills, MS Office proficiency, and the ability to manage multiple tasks in a fast-paced environment. Weekends may be required.