Hub Operations & Data Support Specialist

FedEx; Zionsville (IN); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

FedEx is seeking a detail-oriented administrative professional to support hub and station operations, including linehaul, quality assurance, and customer service. You will handle clerical tasks, address resolution, and data entry to help optimize delivery times.

You will serve as the first point of contact for customers, resolve inquiries, and escalate issues as needed. The role requires accuracy, multi-tasking, and a proactive approach in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Four years of customer service, clerical or related experience; dock operations or distribution center experience preferred.
• General business skills: typing, data entry, phone, copier, fax.
• Microsoft Office and web-based applications proficiency.
• Strong customer service skills to respond professionally to requests.
• Time management, organization and multitasking in a fast-paced environment.

Responsabilités

• Provide clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering phones).
• Review, research, and/or enter data in various systems to support respective functional area.
• Compile data and provide regular and adhoc reports to management for review.
• Serve as frontline customer service to receive, solve, and/or elevate inquiries and issues.
• Assist with BCSA audit activity by retrieving data/files for review.
• Support timely delivery and mitigate loss by performing address searches/corrections and ensuring packages are in good condition for customers.
• Research missing packages to find root causes of scanning failures and document disputed deliveries.
• Track metrics and prepare weekly reports for management review.

Connaissances

Customer service

Data entry

Typing

Time management

Communication

Formation

High School Diploma or GED

Outils

Microsoft Office

Description du poste

FedEx is seeking a detail-oriented administrative professional to support hub and station operations, including linehaul, quality assurance, and customer service. You will handle clerical tasks, address resolution, and data entry to help optimize delivery times.

You will serve as the first point of contact for customers, resolve inquiries, and escalate issues as needed. The role requires accuracy, multi-tasking, and a proactive approach in a fast-paced environment.