Operations Admin Specialist – Data, Records & Customer Care

FedEx; Norcross (GA); On-site; USD 19,000 - 29,000; Full time

Job summary

FedEx in Norcross, GA is seeking a clerical/administrative associate to support hub and station operations. You will handle data entry, filing, phone duties, and customer inquiries while ensuring accurate records and timely processing of shipments.

You will serve as the first point of contact for customers, assist with audits, and contribute to efficient delivery times by maintaining proper scans and documentation in our systems.

Qualifications

• High School Diploma or GED required.
• Previous clerical or customer service experience preferred.
• General business skills: typing, data entry, phone, copier, and fax.
• Proficiency in Microsoft Office and web-based applications.
• Strong customer service and multitasking in a fast-paced environment.

Responsibilities

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing, answering calls).
• Review, research and enter data in systems to support functional areas and generate reports.
• Serve as frontline customer service to resolve inquiries and issues.
• Support audits and data retrieval for BCSA activities.
• Ensure accurate records management and timely package handling to aid delivery.

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

FedEx in Norcross, GA is seeking a clerical/administrative associate to support hub and station operations. You will handle data entry, filing, phone duties, and customer inquiries while ensuring accurate records and timely processing of shipments.

You will serve as the first point of contact for customers, assist with audits, and contribute to efficient delivery times by maintaining proper scans and documentation in our systems.