Operations Admin I: Data, Records & Customer Support

FedEx; South San Francisco (CA); On-site; USD 25,000 - 32,000; Full time

Job summary

FedEx in California is seeking a detail-oriented administrative associate to perform clerical tasks and support hub and station operations. You will handle data entry, documentation, and frontline customer service to resolve inquiries and ensure accurate package processing.

The role emphasizes timely updates, record-keeping, and collaboration with management to improve delivery performance and loss prevention measures.

Qualifications

• General clerical and data-entry duties
• Customer service responsibilities
• Ability to manage multiple tasks in a fast-paced environment

Responsibilities

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing, answering calls)
• Review and enter data in systems to support functional areas
• Compile data and generate regular and ad hoc reports for management
• Serve as frontline customer service to resolve inquiries and issues
• Assist with BCSA audit data retrieval and documentation
• Maintain records including destruction and inventory
• Support timely delivery by verifying addresses and ensuring packages are in good condition
• Track metrics and prepare weekly management reports

Skills

Typing

Data entry

Customer service

Time management

Multi-tasking

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

FedEx in California is seeking a detail-oriented administrative associate to perform clerical tasks and support hub and station operations. You will handle data entry, documentation, and frontline customer service to resolve inquiries and ensure accurate package processing.

The role emphasizes timely updates, record-keeping, and collaboration with management to improve delivery performance and loss prevention measures.