Operations Admin Specialist – Data, Records & Service

FedEx; Northampton Township (Bucks County); On-site; USD 24,000 - 31,000; Full time

Job summary

FedEx is seeking an office associate to perform clerical and administrative functions across hub and station operations, including records management, quality assurance and customer service. You will help ensure timely delivery by addressing damaged or misaddressed packages and serving as the first line of contact for customers.

Responsibilities include clerical support, data entry in various systems, generating reports for management, supporting audits, and tracking metrics.

Qualifications

• High School Diploma or GED required.
• Experience in clerical or customer service preferred.
• Proficient in typing, data entry, and basic office equipment.
• Proficient with Microsoft Office and web-based apps.

Responsibilities

• Provide clerical support to management and operations.
• Enter data in systems to support functional areas.
• Respond to customer inquiries and resolve issues.
• Review and compile reports for management.
• Track metrics and prepare weekly reports for management.

Skills

Typing

Data entry

Phone usage

Customer service

Time management

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

FedEx is seeking an office associate to perform clerical and administrative functions across hub and station operations, including records management, quality assurance and customer service. You will help ensure timely delivery by addressing damaged or misaddressed packages and serving as the first line of contact for customers.

Responsibilities include clerical support, data entry in various systems, generating reports for management, supporting audits, and tracking metrics.