Logistics Admin Specialist - Data, Records & Support

FedEx; Morrison Heights (NY); On-site; USD 34,000 - 44,000; Full time

Job summary

FedEx in the United States seeks a clerical and administrative associate for hub and station operations. You will handle records, quality assurance, and customer service, ensuring timely addressing of damaged or misaddressed packages and serving as the first contact for customers.

Key duties include data entry, report generation, audit support, and logistics coordination to support linehaul and DOT records.

Qualifications

• General clerical and data entry responsibilities with high accuracy.
• Proficient in Microsoft Office and web-based applications.
• Strong customer service skills and attention to detail.

Responsibilities

• Provides clerical support to management and operations, including filing, photocopying, emailing, and answering calls.
• Reviews, researches and enters data in various systems to support functional area.
• Compiles data and prepares regular and ad hoc reports for management.
• Serves as frontline customer service to resolve inquiries and issues.
• Assists with Business Control Self Assessment (BCSA) audit activities by retrieving data/files.
• Performs records management tasks including maintenance, destruction and inventory.
• Supports timely delivery and loss prevention through address searches and condition checks.
• Prioritizes workflow to maximize same-day delivery.
• Ensures all packages have appropriate scan statuses.
• Inspects hazardous materials damages per policy.
• Researches missing packages and disputes deliveries for management review.
• Tracks metrics and prepares weekly management reports.
• Receives IC inquiries about settlement, uniforms, etc., routing to management.
• Performs other duties as assigned.

Job description

FedEx in the United States seeks a clerical and administrative associate for hub and station operations. You will handle records, quality assurance, and customer service, ensuring timely addressing of damaged or misaddressed packages and serving as the first contact for customers.

Key duties include data entry, report generation, audit support, and logistics coordination to support linehaul and DOT records.