Hub Operations Admin & Data Specialist

FedEx; Norcross (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

FedEx in Norcross, GA is seeking an eager clerical assistant to support hub and station operations. You will handle data entry, filing, phone tasks, and customer inquiries while helping ensure timely delivery and accurate records.

This role emphasizes detail, multi-tasking, and teamwork in a fast-paced environment; prior clerical or customer service experience is preferred, with a high school diploma required. FedEx is an Equal Opportunity employer.

Qualifications

• General business skills including typing and data entry.
• Proficient with Microsoft Office and web-based applications.
• Customer service skills to respond to inquiries professionally.
• Strong time management and multi-tasking in a fast-paced environment.

Responsibilities

• Provide clerical support for management and operational functions (photocopying, filing, faxing, emailing, answering calls).
• Enter and review data in various systems to support the functional area.
• Compile data and provide regular and adhoc reports to management.
• Serve as frontline customer service to receive, solve and/or expand customer inquiries and issues.
• Assist management with audit activity by retrieving data/files for review.
• Maintain records management tasks including maintenance, destruction and inventory.
• Research missing packages and document disputed deliveries for management review.
• Track metrics and prepare weekly reports for management review.
• Respond to IC inquiries or issues relating to settlement, uniforms, decals, etc., routing to management.

Skills

Typing

Data entry

Customer service

Time management

Microsoft Office

Education

High School Diploma or GED

Job description

FedEx in Norcross, GA is seeking an eager clerical assistant to support hub and station operations. You will handle data entry, filing, phone tasks, and customer inquiries while helping ensure timely delivery and accurate records.

This role emphasizes detail, multi-tasking, and teamwork in a fast-paced environment; prior clerical or customer service experience is preferred, with a high school diploma required. FedEx is an Equal Opportunity employer.