Operations Admin II — Frontline Data, Records & Customer Support

FedEx; Charlotte (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

FedEx in Charlotte, NC seeks an experienced clerical assistant to support hub and station operations. You will perform administrative tasks, manage records, assist with quality assurance and customer service, and help ensure timely delivery by addressing misrouted or damaged packages.

You will handle data entry, reporting, and routine office duties, contribute to audits, and serve as a liaison between management and customers, with a focus on accuracy and efficiency in a fast-paced logistics

Qualifications

• General business skills such as typing; data entry and review; and use of phone, copier, and fax.
• Software skills, including use of Microsoft Office software and web-based applications.
• Customer service skills necessary to effectively and professionally respond to requests.
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

Responsibilities

• Provides clerical support to various management and operational functions, including photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides regular and adhoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or escalates customer inquiries and issues.
• Assists management with BCsa audit activity by retrieving data and/or files for review.
• Responsible for records management tasks such as maintenance, destruction and inventory.
• Performs other duties as assigned.

Skills

Typing

Data entry

Phone usage

Copier/Fax

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

FedEx in Charlotte, NC seeks an experienced clerical assistant to support hub and station operations. You will perform administrative tasks, manage records, assist with quality assurance and customer service, and help ensure timely delivery by addressing misrouted or damaged packages.

You will handle data entry, reporting, and routine office duties, contribute to audits, and serve as a liaison between management and customers, with a focus on accuracy and efficiency in a fast-paced logistics