Operations Admin Specialist — Data, QA & Customer Service

Federal Express Corporation; Kernersville (NC); On-site; USD 25,000 - 34,000; Full time

Job summary

Federal Express Corporation is seeking a detail-oriented Administrative Specialist to support hub and station operations, including linehaul, quality assurance, and customer service. You will manage clerical tasks, data entry, reporting, and serve as the first point of contact for customer inquiries.

Responsibilities include processing data in various systems, assisting in audits, and ensuring timely delivery by addressing damaged or misaddressed packages.

Qualifications

• High School Diploma or GED required.
• Four years customer service, clerical or related experience; dock operations/distribution center experience preferred.
• General office skills: typing, data entry, phone, copier, fax.
• Proficient in MS Office and web-based applications; strong customer service mindset.
• Excellent time management, organization and multi-tasking in a fast-paced environment.

Responsibilities

• Provide clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering phones).
• Enter and review data in systems to support functional areas.
• Compile data and prepare regular and ad-hoc reports for management.
• Serve as frontline customer service to resolve inquiries and issues.
• Assist with BCSA audit data retrieval and review.

Skills

Typing

Data entry

Phone

Copier

Fax

MS Office

Web apps

Customer service

Time management

Organization

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation is seeking a detail-oriented Administrative Specialist to support hub and station operations, including linehaul, quality assurance, and customer service. You will manage clerical tasks, data entry, reporting, and serve as the first point of contact for customer inquiries.

Responsibilities include processing data in various systems, assisting in audits, and ensuring timely delivery by addressing damaged or misaddressed packages.