Operations Admin Specialist — Data & Customer Service

FedEx Group; Rogers (MN); On-site; USD 25,000 - 34,000; Full time

Job summary

FedEx Group is seeking a detail-oriented clerk to perform essential administrative tasks across hub and station operations, including linehaul, QA, and customer service. You will handle damaged and misaddressed packages to improve delivery times and act as the first point of contact for customers with various inquiries.

Responsibilities include data entry, report generation, and frontline customer service, with opportunities to support loss prevention and DOT file maintenance as needed.

Qualifications

• High School Diploma or GED required.
• Two years customer service, clerical or related experience required; dock/operations environment preferred.
• Strong data entry and typing; proficient with MS Office.
• Ability to manage multiple tasks in a fast-paced environment with attention to detail.

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing, phone).
• Enters data and generates regular and ad hoc reports for management.
• Serves as frontline customer service to resolve inquiries and issues.
• Supports QA/loss prevention functions and audits as needed.

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

FedEx Group is seeking a detail-oriented clerk to perform essential administrative tasks across hub and station operations, including linehaul, QA, and customer service. You will handle damaged and misaddressed packages to improve delivery times and act as the first point of contact for customers with various inquiries.

Responsibilities include data entry, report generation, and frontline customer service, with opportunities to support loss prevention and DOT file maintenance as needed.