Operations Data Specialist: Customer Service & QA

Federal Express Corporation; Northampton Township (Bucks County); On-site; USD 24,796 - 37,195; Full time

Job summary

Federal Express Corporation is seeking a detail-oriented individual to perform clerical and administrative duties across hub and station operations, including linehaul and customer service. The role focuses on accurate data entry, data reviews, and timely handling of damaged or mislabelled packages to keep deliveries on schedule.

You will be the first point of contact for customers, process inquiries, support audits, and contribute to loss prevention through careful documentation and efficient

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
• General business skills such as typing; data entry and review; and use of phone, copier, and fax.
• Software skills, including use of Microsoft Office software and web-based applications.
• Customer service skills necessary to effectively and professionally respond to requests.
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

Responsibilities

• Provides clerical support to management and operational functions, including photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides various regular and adhoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or elevate customer inquiries and issues.
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.
• Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer.
• Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day.

Skills

Customer service

Data entry

Time management

Organizational skills

Multi-tasking

Phone and fax handling

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Copier

Job description

Federal Express Corporation is seeking a detail-oriented individual to perform clerical and administrative duties across hub and station operations, including linehaul and customer service. The role focuses on accurate data entry, data reviews, and timely handling of damaged or mislabelled packages to keep deliveries on schedule.

You will be the first point of contact for customers, process inquiries, support audits, and contribute to loss prevention through careful documentation and efficient