Hub Operations Admin & Customer Care Specialist

FedEx; Sioux City (IA); On-site; USD 21,000 - 30,000; Full time

Job summary

FedEx is seeking a detail-oriented clerk/administrator to support hub and station operations. You will perform clerical tasks, manage data entry, and act as the first point of contact for customers, helping to resolve inquiries promptly.

The role emphasizes accuracy, timely processing, and collaboration with management to maintain efficient delivery and tracking of packages in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Four years of customer service or clerical experience.
• Experience in dock operations environment or distribution center setting preferred.
• Proficient in typing, data entry and office software.

Responsibilities

• Provide clerical support to management and operational functions.
• Enter data in various systems and generate reports for management.
• Serve as frontline customer service for inquiries and issues.
• Assist with address searches and damage prevention to ensure timely deliveries.
• Research missing packages and compile information for management review.

Skills

Typing

Data entry

Customer service

Time management

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

FedEx is seeking a detail-oriented clerk/administrator to support hub and station operations. You will perform clerical tasks, manage data entry, and act as the first point of contact for customers, helping to resolve inquiries promptly.

The role emphasizes accuracy, timely processing, and collaboration with management to maintain efficient delivery and tracking of packages in a fast-paced environment.