Operations Admin & Quality Assurance Specialist

FedEx; Orlando (FL); On-site; USD 25,000 - 34,000; Full time

Job summary

Federal Express Corporation is seeking a Dock Quality Assurance clerk to handle clerical tasks, data entry, and frontline customer service. You will support linehaul, records management and quality assurance processes to ensure accurate, timely deliveries.

Responsibilities include entering data in systems, producing reports for management, and assisting with audits. Minimal travel and a structured schedule apply within a fast-paced hub environment.

Qualifications

• High School Diploma or GED required.
• Previous clerical or customer service experience preferred.
• General business skills such as typing; data entry and review; and use of phone, copier, and fax.

Responsibilities

• Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides various regular and adhoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues.
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.
• Responsible for records management tasks such as maintenance, destruction and inventory.
• Performs other duties as assigned

Skills

Typing

Data entry

Phone usage

Copier

Fax

Microsoft Office

Web-based apps

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based apps

Job description

Federal Express Corporation is seeking a Dock Quality Assurance clerk to handle clerical tasks, data entry, and frontline customer service. You will support linehaul, records management and quality assurance processes to ensure accurate, timely deliveries.

Responsibilities include entering data in systems, producing reports for management, and assisting with audits. Minimal travel and a structured schedule apply within a fast-paced hub environment.