Operations Admin II — Night-Shift Hub Support

Federal Express Corporation; Orlando (FL); On-site; USD 25,000 - 33,000; Full time

Job summary

Federal Express Corporation is seeking a Dock Quality Assurance professional to perform clerical and administrative duties across hub and station operations. The role handles data entry, records management, and customer inquiries to help optimize delivery times.

Responsibilities include supporting audits, preparing reports, and ensuring accurate scan statuses. The position requires strong organizational skills and attention to detail in a fast-paced environment, with minimal travel and on-site

Qualifications

• General business skills such as typing; data entry and review; and use of phone, copier, and fax
• Software skills, including use of Microsoft Office software and web-based applications
• Customer service skills necessary to effectively and professionally respond to requests
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals

Responsibilities

• Provides clerical support to various management and operational functions, including photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides various regular and adhoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or escalation customer inquiries and issues.
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.
• Responsible for records management tasks such as maintenance, destruction and inventory.
• Performs other duties as assigned

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is seeking a Dock Quality Assurance professional to perform clerical and administrative duties across hub and station operations. The role handles data entry, records management, and customer inquiries to help optimize delivery times.

Responsibilities include supporting audits, preparing reports, and ensuring accurate scan statuses. The position requires strong organizational skills and attention to detail in a fast-paced environment, with minimal travel and on-site